Frequently Asked Questions

To check the status of your order, simply sign in to your account and go to the ‘Orders’ section and you’ll be able to view the status of all your order

For orders below ₹1000, shipping fees will be applicable based on the particular PIN code. The applicable shipping fee and delivery date will be prompted during checkout.

We do not currently accept international orders, but we are actively working on expanding our delivery services worldwide. Stay tuned for updates as we strive to offer global delivery soon.

Yes, we do take C.O.D (Cash on Delivery) orders, a cash-handling charge of ₹99 is applicable for all Cash on Delivery orders.

We currently operate exclusively as an online retailer through www.imahajewels.com.

We apologize, but orders cannot be cancelled once placed.

We offer a very transparent Refund policy. Please refer to our Refund policy page for detailed information.

At Imahajewels.com, we prioritize safeguarding your privacy at all times. You can trust that we never share your personal information with any third parties. The data you provide is exclusively used by Imahajewels.com and our trusted logistics partners to fulfil your service requests. Rest assured, although your provided information will be archived on our database, it’s securely stored and accessed only as necessary.

Information We Collect 

Your Name
Contact Information (such as email address, phone number)
Demographic Information (e.g., city, pin code, state, etc.)
Other details obtained from surveys and promotional offer

How we utilize your information 

Administer internal records
We utilize your information to keep comprehensive records of our interactions with you. This helps us ensure efficient communication and track the progress of any transactions or requests you make with us. By maintaining accurate internal records, we strive to provide you with a seamless and personalized experience with our services.

Enhancing User Experience
We utilize the data you provide to tailor our services, ensuring they are personalized and relevant to your needs and preferences.

Optimizing Service Delivery
Your information helps us streamline our operations, enabling us to deliver our services more efficiently and effectively.

Customizing Offerings
By understanding your preferences, we can tailor our products, promotions, and recommendations to better suit your interests and requirements.

Analysing Trends
We analyse aggregated data to identify trends and patterns, allowing us to make informed decisions and improvements to our offerings and user experience.

Improving Marketing Strategies
Your information assists us in refining our marketing strategies, ensuring that our communications are targeted and resonate with our audience.

Protective measures

Ensuring the security of your information is paramount to us. We have implemented stringent security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Our security protocols encompass a range of measures, access controls to limit internal access to authorized personnel only, and regular security assessments to identify and mitigate potential risks.
Be assured that we prioritize the confidentiality and integrity of your information, and we continuously monitor and update our security practices to maintain the highest standards of protection.

Data privacy control 

We are committed to keeping your personal information confidential. Your data will not be sold, distributed, or leased unless required by law or with your explicit consent.
You have the right to request details of the personal information we hold about you under the Data Protection Act 1998.
If you believe any information, we hold is inaccurate or incomplete, please notify us immediately, and we will take immediate action to rectify any inaccuracies or Oversights.

Imaha Jewels has a strict no return, no exchange policy.
However, if you’ve received a damaged, tampered, incorrect item, or encountered a size issue with your order for rings & bangles, your order will be eligible for a refund.
Please note that our no-return no exchange policy still applies.

No Complaint will be considered without an accompanying Unboxing Video.